Communication Channels Survey Form

Mass Communication Channels Evaluate Survey

This poll aims to evaluate the contact channels of G.D of Residency & Foreigner’s Affairs Ajman with its customers
Personal Information:
Sex: Male Female
Customer Type: Individual Rep Partner Investor
Government Sector Private Sector
Age Group: 18 – 29 30 – 39 40 – 49 50+
Nationality: UAE Arab Asian Western
Education: Elementary Secondary Undergraduate
Profession: Employee Student Business Man House Wife
 
Please give us your ratings to the quality of our contact channels in the following questions:
# category Rating Strongly Agree Agree Partly Agree Disagree Totally Disagree
1 Our telephone service is responsive within 3 rings only
2 Our twitter account is interactive and informative
3 Our Instagram account is effective and informative
4 Our YouTube channel is effective and effectual
5 Our website provides all the information needed
6 Our Feedback Management System is quick and responsive
7 Our E-mail service is effective and responsive
8 Our SMS service provides ample service information
9 Your online feedback is handled with care within 48 hours
10 The G.D’s contact channels are effectual in general
11 Arrange the most suitable channels from (1-10):
Telephone service
SMS
Social media (Twitter, Instagram, Youtube..etc.)
Brochures
Website
Radio advertisements
TV advertisements
External signs and boards
Smartphone Apps (BBM, WhatsApp)
Exhibitions